Contact Support
Free Trial
What are you looking for?
Get help straight from the team at Userbrain
Article suggestions
Featured articles
6 articles
What is a test credit?
What if I am not happy with the video I received?
How does the monthly subscription work?
About the Pay As You Go Plan
Can I choose my target audience?
How do I invite my own users
Getting started
6 articles
What is a user test?
How many user tests do I need?
What is a test credit?
Is there any software installation needed?
How do I set up a test?
Is there a free trial?
About the tester pool
3 articles
Who are your testers?
Is testing confidential?
Can I choose my target audience?
Payment & credits
6 articles
What is the 100% Satisfaction Guarantee?
Can I purchase extra test credits if I'm on a subscription plan?
What happens if I don't use all my monthly subscription credits?
Which payment methods do you accept?
How does the monthly subscription work?
About the Pay As You Go Plan
Setting & running tests
12 articles
How many different tasks can I set?
What can I test?
When will I receive the test videos?
What if I am not happy with the video I received?
In which languages can I run a test?
How do I invite my own users
How to use single and multiple choice questions
How to use rating scales
View all articles in “Setting & running tests”
Optimize your tests
9 articles
How do I take notes?
How can I share the feedback with my team?
What devices can I run tests on?
Can I have my tests on repeat?
Can I stop a running test?
How can I adjust the playback speed?
Does Userbrain support moderated testing?
How to export test results
View all articles in “Optimize your tests”
User Testing Prototypes
7 articles
How to test Adobe XD prototypes with Userbrain
How to test InVision prototypes with Userbrain
How to test Figma prototypes with Userbrain
How to test Framer prototypes with Userbrain
How to test Sketch prototypes with Userbrain
How to test Axure prototypes with Userbrain
How to test Proto.io prototypes with Userbrain
Account
3 articles
How can I change my password?
Can I delete my Userbrain Account?
How to add team members
